Bookings enquiries by email : firstname.lastname@example.org
Booking enquiries telephone : (+44) 07970 276397
The contract is between “you”, the hirer and “us”, the owners of the accommodation you have booked. The contract comes into effect once we have received payment for your booking and once we have confirmed your booking in writing (by email or post).
For reservations made more than 8 weeks before the holiday start date this is a deposit of 30% of the rental cost. The balance of the total holiday cost is payable no later than 8 weeks before the arrival date and if not paid we reserve the right to cancel your booking, in which case the deposit will be forfeit. In the case of bookings made less than 8 weeks before arrival full payment is due on booking.
3(i) You should inform us immediately if you are unable to make the holiday booking. If you have to cancel as a result of serious and unavoidable circumstances, it is our usual practice to refund any monies already paid and to waive any further payment due for your holiday. Refunds and waivers are given at our discretion.
3(ii) In the event that no refund or waiver of monies is given then the deposit (one third of the rental price) will be forfeit. We will do our best to re-let the property you have booked and, if successful, your liability for the balance of rental will cease. If we have not been successful in re-letting the property by the balance due date, you remain liable for the full cost of the holiday and must pay the balance on the due date.
3(iii) If we re-let the property after the balance has been paid we will refund the balance to you (retaining the deposit to cover our costs in re-letting). If we are only able to re-let part of a cancelled period, or are only able to re-let the cancelled property at a discounted rate, then the refund will be reduced to the sum obtained on the re-letting in respect of the cancelled period less the deposit paid by the new hirer for that period.
- BOOKING ALTERATIONS MADE BY YOU
Any alterations you make to your booking will be subject to an administration charge of £25. Any transfer of booking to another property will be treated as a cancellation of the original reservation (see clause 3. Cancellation). Any change in holiday dates will also be treated as a cancellation unless otherwise agreed to by us.
- BOOKING ALTERATIONS MADE BY US
If, for reasons beyond our control, we have to cancel or alter arrangements made for your booking, we will offer a full refund.
- DAMAGE OR LOSSES
You are responsible for leaving the accommodation in good order and in a clean condition. You will be responsible to pay the reasonable cost of repairing any damage or losses incurred during your occupation or for any extra cleaning required. The owner reserves the right to repossess the property if you or a member of your party create a significant nuisance or cause excessive damage.
- NUMBERS IN PARTY/SUITABILITY/ELIGIBILITY
You must provide on the Guest Details/Reservation Form the names of all the guests in your party. The number of persons occupying a property must not exceed the maximum number stated in the property description. Only the guests listed may stay at the property unless by prior arrangement. We reserve the right to refuse any booking which, in our opinion, is unsuitable. The person making the booking must be over the age of 18.
Occupancy shall be from 4 p.m. on the day of arrival to 10 a.m. on the day of departure, unless otherwise agreed by us.
- DELAYED DEPARTURE
If, without our agreement, the accommodation and the associated property have not been vacated by all party members by the departure time you will pay us 10 per cent of the daily equivalent of the accommodation price for each hour or part thereof between the departure time and the time at which they are so vacated.
Pets are unfortunately not welcome at the property.
This is a non-smoking establishment. This means anywhere on site, including inside and outside spaces.
- LINEN AND TOWELS
Bed linen and towels are provided.
- PROPERTY DESCRIPTIONS
Whilst we make every effort to ensure that property descriptions and photographs are accurate, it is possible that there may be minor discrepancies, which can occur as a result of changes made to the property. Refunds or reductions will not be given as a result of such changes nor for events outside our control such as events giving rise to noise or nuisance.
Members of the party are responsible for the safekeeping of their vehicles and personal possessions whilst at the property. There will be no insurance covering such items. We (Owner) are responsible for death or personal injury caused by our negligence or breach of contract.
If for any reason you experience difficulty or have cause for complaint, you should take up the matter promptly with us, and we will do our best to resolve the issue.
- DATA PROTECTION POLICY
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities, such as customs/immigration if required by them or as required by law.
We will not however, pass any information onto any person not responsible for part of your accommodation. This applies to any sensitive information that you give us such as details of any disabilities or dietary/religious requirements (In making this booking you consent to this information being passed on to the relevant persons). You are entitled to a copy of your information held by us. If you would like to see this please contact us.
We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, write to us. We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us.